1. Driver Screening and Background Checks

• Criminal background check (updated weekly)

• Driving record check (motor vehicle reports)

• Proof of valid driver’s license

• Proof of insurance (company must verify coverage)

2. Vehicle Standards

• Mandatory vehicle inspections (every 6–12 months)

• Vehicle age limit (e.g., no cars older than 10 years)

• Cleanliness standards

• Emergency equipment required (first aid kit, fire extinguisher)

3. Insurance Requirements

• Company-provided commercial insurance while rides are active

• Additional umbrella insurance (for catastrophic events)

• Clear explanation to drivers and passengers when personal insurance vs company insurance applies

4. In-App Safety Features

• Emergency button (call 911)

• Ride-tracking (GPS)

• Share-my-ride feature (we do not share your data)

• In-ride audio or video recording 

5. Driver and Rider Conduct Policies

• Zero tolerance for drugs, alcohol, harassment, and violence

• Dress code for drivers (casual & professionalism)

• Rider behavior policy (no violence, threats, vandalism, etc.)

6. Terms of Service and Waivers

• Riders agree to terms before using the service

• Drivers sign detailed contracts acknowledging risks and responsibilities

• Mandatory arbitration clause 

7. Incident Reporting System

• Easy in-app or hotline reporting system

• Dedicated team to handle safety complaints fast

• Clear escalation procedure 

8. Training for Drivers

• Mandatory onboarding and periodic refresher courses

• Emergency protocols (e.g., what to do in an accident, when to refuse a ride)

• Customer service training 

9. Data Protection and Privacy

• Clear privacy policy

• Encryption of rider and driver information

• Limit data sharing only to what’s necessary

10. Crisis Management Plan

• Prewritten plan for accidents, assaults, vehicle malfunctions

• Media communication strategy.

11. Regular Legal Compliance Review

• Stay updated on local, state, and federal rideshare laws

• Update driver agreements and rider terms yearly if needed